>Job Description
We are looking for great people who can achieve amazing results in the world of CX with wit and great customer focus. This position requires you to provide satisfactory solutions to a wide range of client questions through written and oral communication and a positive attitude. Customer Support Executives in the Operations Department assist customers with customer questions, new orders, service delivery requirements, billing and other issues.
Company Name : ibex
Salary : PKR 25,000-30,000/Month
Responsibilities
- Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.
- Process orders, forms, and applications
- Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR)
- Refer unresolved customer grievances or special requests to designated departments for further investigation
- Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments
Why Start Your Career At ibex.?
With enthusiastic beavers working at Ibex, we are the best on the market.Not only do we guarantee our employees the best learning environment, but we also guarantee that they will make great memories here and build strong relationships. Be part of Capricorn. That means unlimited exposure, experience finding your way, and market value. If you want to build a career in one of the world's largest organisations, you're in the right place.
What Makes You A Good Fit For This Job?
This job requires you to be a skilled communicator and agile enough to navigate a fast-paced environment. If you've only nodded so far, you're perfect for this job. We are the experience you crave when you imagine the world of CX!
What We Are Looking For?
- Collaborative mindset
- Customer service focus
- Hands-on-problem solving ability
- The ability to communicate technical information in a simple manner
Job Requirements:
- Intermediate/Bachelors or above
- Good Written and Verbal English Communication
- Proficiency with MS Office (Particularly MS Excel and MS Word)
Learning and Takeaways:
Here at ibex. we will help build you!
- Unlimited exposure
- A chance to polish your skills
- A great learning environment
- Ample experience to build a future path for yourself
- An opportunity to operate with a highly trained and diversified network of people
If you want to build your career around one of the biggest organisations in the world then, we are what you are looking for!
Perks of being an ibexian:
- Medical Insurance & OPD
- Provident Fund
- Leave Encashment
- Annual leaves
- On job training
- Ergonomic furniture and infrastructure
- Referral Rewards
- Annual Increment
- Conveyance facility
- Loan facility
- Employee Appreciation programs
We hire great people who do great work and deserve recognition and reward. However, this has nothing to do with your experience or references. All that matters to us is the value you add to our team as you work with us.
Job Skills
- Customer Service Skills
- Fluent in English
- Communication Skills
Job Details
Industry:
Functional Area:
Job Shift:
Rotating
Job Location:
Gender
No Preference
Age
18 - 40 Years
Minimum Education
Bachelor
Career Level
Entry Level
Experience
Less than 1 Year - 1 Year
Apply Before:
Apr 11, 2023